Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.

Communication is a continual balancing act, juggling the conflicting needs for intimacy and independence. To survive in the world, we have to act in concert with others, but to survive as ourselves, rather than simply as cogs in a wheel, we have to act alone.

But behavior in the human being is sometimes a defense, a way of concealing motives and thoughts, as language can be a way of hiding your thoughts and preventing communication.

I think we have to face the reality that in a society where there is a legitimate threat of terrorism, not being able to see one's face, not being able to have some sense of communication in that way, is for many societies a challenge.

The Internet is the most important single development in the history of human communication since the invention of call waiting.