Everyone has an opinion of who you are and what your relationship is about, things that you've done or didn't do in your relationship - and it's just all crap, really. Things that are written about it are all crap.

There's a trick to the Graceful Exit. It begins with the vision to recognize when a job, a life stage, a relationship is over - and to let go. It means leaving what's over without denying its value.

It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

Many Japanese painters and calligraphers would change their names intentionally to keep their relationship to the art always fresh. This way, others' expectations can be avoided.

I've just finished my next collection, Possible Side Effects, and I'm now working on a collection of holiday stories as well as a memoir about my relationship with my father.