If you don't understand the details of your business you are going to fail.

I've always been at the intersection of computers and whatever they can revolutionize.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.