A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Employers and business leaders need people who can think for themselves - who can take initiative and be the solution to problems.

There are three constants in life... change, choice and principles.

Every human has four endowments- self awareness, conscience, independent will and creative imagination. These give us the ultimate human freedom... The power to choose, to respond, to change.

In the last analysis, what we are communicates far more eloquently than anything we say or do.