The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

No matter what his position or experience in life, there is in everyone more latent than developed ability far more unused than used power.

I believe in trusting men, not only once but twice - in giving a failure another chance.

A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.