Organisations are now confronted with two sources of change: the traditional type that is initiated and managed and external changes over which no one has control.

Determination, energy, and courage appear spontaneously when we care deeply about something. We take risks that are unimaginable in any other context.

We experience problem-solving sessions as war zones, we view competing ideas as enemies, and we use problems as weapons to blame and defeat opposition forces. No wonder we can't come up with real lasting solutions!

The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.

When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans.