Rank does not confer privilege or give power. It imposes responsibility.

Today knowledge has power. It controls access to opportunity and advancement.

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

My greatest strength as a consultant is to be ignorant and ask a few questions.

Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals,' the ones who somehow know how to teach.