The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.

Management by objective works - if you know the objectives. Ninety percent of the time you don't.

Time is the scarcest resource and unless it is managed nothing else can be managed.

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

A manager is responsible for the application and performance of knowledge.