Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Design is so critical it should be on the agenda of every meeting in every single department.

If a window of opportunity appears, don't pull down the shade.

Management is about arranging and telling. Leadership is about nurturing and enhancing.

Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.