The simple act of paying positive attention to people has a great deal to do with productivity.

Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.

For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.